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Lorenzo Rossi Switzerland Local time: 06:00 Member (2010) German to Italian + ...
Dec 23, 2021
Dear Ladies and Gentlemen
I have following problem: I'm translating a large file wich is due on 27.12. Today Trados suddenly stopped to work, while I was taking a short cofee break. Now every time I try to launch Trados a window saying "welcome at Trados Studio" "this assistent helps you installating Trados Studio for the first time" (translated from German) appears. I have saved the files on my laptop too, so I can do the translation on my laptop, but the problem is, that I ... See more
Dear Ladies and Gentlemen
I have following problem: I'm translating a large file wich is due on 27.12. Today Trados suddenly stopped to work, while I was taking a short cofee break. Now every time I try to launch Trados a window saying "welcome at Trados Studio" "this assistent helps you installating Trados Studio for the first time" (translated from German) appears. I have saved the files on my laptop too, so I can do the translation on my laptop, but the problem is, that I have lost other files. Is there a way to solve this problem?
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Helene Carrasco-Nabih Morocco Local time: 05:00 Member (2018) German to French + ...
SITE LOCALIZER
Subscription/ HelpDesk Rumania
Dec 23, 2021
Hello,
I would advise you to take out a yearly subscription at the SDL HelpDesk (Rumania). SDL Support Maintenance Level = 139 Euro per year. Highly professional, helpful and patient engineers in Bucarest. It will save you TIME and NERVES.
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Stepan Konev Russian Federation Local time: 07:00 English to Russian
Before you pay
Dec 23, 2021
Try RWS Community. They often solve issues for free. Your something-suddenly-happened issue can have different root causes and remedies, so probably the community would be a better place to ask for help.
[Edited at 2021-12-23 19:23 GMT]
expressisverbis
Subject:
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Joakim Braun Sweden Local time: 06:00 German to Swedish + ...
But
Dec 23, 2021
Helene Carrasco-Nabih wrote:
I would advise you to take out a yearly subscription at the SDL HelpDesk (Rumania). SDL Support Maintenance Level = 139 Euro per year.
I don't need this for my other mission-critical high-end software of similar or higher complexity. Why do I need it for Trados?
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Lorenzo Rossi Switzerland Local time: 06:00 Member (2010) German to Italian + ...
TOPIC STARTER
Thank you everybody
Dec 23, 2021
Hi everybody
Trados is running again and I did not lost any file. All I had to do is to launch Trados, click on the "continue" button in this welcome window and Trados started to work properly like before.
Trados is running again and I did not lost any file. All I had to do is to launch Trados, click on the "continue" button in this welcome window and Trados started to work properly like before.
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