ProZ.com staff not attending to non-payment report Uwekaji wa uzi: Sebastian Witte
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Sebastian Witte 
Ujerumani
Local time: 15:27
Mwanachama(2004)
Kiingereza hadi Kijerumani
+ ...
Hi,
We filed a non-payment report regarding an EU-based outsourcer on March 18
and the ProZ.com staff member assigned to the case is, after a brief initial
pro-forma acknowledgment, not responding.
How can we make sure that our non-payment report is taken seriously by ProZ.com?
Cheers.
[Edited at 2025-03-24 18:26 GMT]
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Lingua 5B
Bosnyia na Hezegovina
Local time: 15:27
Mwanachama(2009)
Kiingereza hadi Kikorashia
+ ...
I think the “investigation” by ProZ may take up to a month. Had some similar cases before, all resolved eventually.
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I must say that every time I had a non-payment issue, Proz staff has always been very helpful. Have you sent all the data regarding your non-payment issue?
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Sebastian Witte
Ujerumani
Local time: 15:27
Mwanachama(2004)
Kiingereza hadi Kijerumani
+ ...
KIANZISHI MADA | RE: ProZ.com staff not attending to non-payment report | Mar 25 |
Maria Teresa Borges de Almeida wrote:
Have you sent all the data regarding your non-payment issue?
No, as they haven't requested any. I can obviously only submit the details if they ask for them.
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| Your non-payment report is being attended to – we’re here to help | Mar 25 |
Hi Sebastian,
Thank you for your message.
Please rest assured that your non-payment report is being handled according to ProZ.com’s standard procedure, in line with the ter... See more Hi Sebastian,
Thank you for your message.
Please rest assured that your non-payment report is being handled according to ProZ.com’s standard procedure, in line with the termination policy, https://www.proz.com/termination_policy, and Blue Board rules, https://www.proz.com/?sp=siterules&mode=show&category=blue_board_bb_blueboard. I’ve already responded to your support ticket with further details.
If there’s anything else I can do to help, please let me know.
Best regards,
Agostina Menghini
ProZ.com Support Team ▲ Collapse
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Sebastian Witte
Ujerumani
Local time: 15:27
Mwanachama(2004)
Kiingereza hadi Kijerumani
+ ...
KIANZISHI MADA | RE: ProZ.com staff not attending to non-payment report | Mar 25 |
Thank you for your commitment. High-quality work was delivered on time, was never questioned by the customer, and billed in line with the agreed source word rate, and two polite reminders were sent, leaving sufficient time in between reminders. The word count billed can be inferred from the manually formatted Word file we made, which is a 100% accurate reproduction of the original source file. I can also currently not discern any formal mistake in my dunning procedures. The customer is not insolvent and has indicated that they are able to pay. The contractually agreed payment deadline is fair for the outsourcer.
Is there really nothing that can be done about it?
Best regards,
Sebastian
[Edited at 2025-03-25 15:22 GMT]
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Perhaps staff are struggling to process a deluge of similar requests? Given the times we're living and working in, it wouldn't surprise me at all.
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Sebastian Witte
Ujerumani
Local time: 15:27
Mwanachama(2004)
Kiingereza hadi Kijerumani
+ ...
KIANZISHI MADA | ProZ.com staff have hidden the Blue Board entry we made ... | Mar 27 |
... even though we haven't received payment.
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Kardas Tradu
Utaliano/Italia
Local time: 15:27
Mwanachama(2011)
Kitaliano hadi Kipolandi
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Sebastian Witte wrote:
... even though we haven't received payment.
Proz.com staff refuse to make visible our negative Blue Board entry. Freelance translators have no rights! Still awaiting the payment.
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